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Industry Solution

Government

Federal agencies, state and local governments, and public sector organizations face strict security and compliance mandates — including FedRAMP, FISMA, NIST, and CMMC — while managing complex IT environments and citizen-facing service delivery. XAAS Solutions helps government organizations use ServiceNow to automate compliance, strengthen security operations, and modernize IT service delivery.

Common Challenges

How we help Government teams

Challenge 01

Automating FISMA, FedRAMP, and NIST SP 800-53 compliance programs

ServiceNow GRC/IRM automates NIST control assessments, manages POA&M items as workflow tasks, and provides authorizing officials with real-time compliance dashboards.

Challenge 02

Managing cyber threats from nation-state actors and ransomware groups

ServiceNow SecOps automates incident triage, prioritizes vulnerability remediation for critical systems, and enforces post-incident governance with full audit trails.

Challenge 03

Maintaining continuity of critical public services

ServiceNow BCM structures BIA, documents recovery targets, and operationalizes DR plans with regular testing cycles and audit-ready evidence for oversight bodies.

Challenge 04

Slow and manual IT service delivery impacting internal and citizen-facing operations

ServiceNow ITSM with AIOps and identity governance automation reduces alert noise, accelerates access provisioning, and improves service delivery quality.

Challenge 05

Fragmented vendor and contractor risk management

ServiceNow Vendor Risk Management centralizes contractor and vendor profiles, automates risk scoring, and tracks compliance status — supporting CMMC and supply chain risk requirements.

Challenge 06

Stale CMDB data undermining change management and incident response

IntegrationHub ETL pipelines with IRE-led reconciliation replace brittle integrations with governed data pipelines that keep CMDB data accurate and trustworthy.

Working in Government?

Talk to our team about how ServiceNow GRC, SecOps, and AIOps fit your industry's specific compliance and operational needs.