DORA

The Digital Operational Resilience Act (DORA) is an EU regulation that entered into full application on January 17, 2025. It applies to a wide range of financial entities operating in the EU — including banks, insurance companies, investment firms, payment institutions, crypto-asset service providers, and their critical ICT third-party service providers. DORA has five main pillars. ICT Risk Management requires financial entities to implement comprehensive frameworks for identifying, classifying, and managing ICT risks. ICT Incident Reporting establishes mandatory timelines and formats for reporting major ICT incidents to competent authorities. Digital Operational Resilience Testing requires regular testing of ICT systems, including advanced Threat-Led Penetration Testing (TLPT) for significant institutions. Third-Party ICT Risk Management requires oversight of ICT service providers, including contractual requirements and concentration risk management. Information Sharing encourages voluntary sharing of cyber threat intelligence. DORA supersedes national ICT risk regulations across EU member states and creates a harmonized regulatory baseline for digital resilience in financial services.

XAAS Solutions implements ServiceNow for DORA compliance by building an operational ICT risk management program — not just documentation. We assess your current ICT risk management maturity against DORA requirements, identify gaps across all five pillars, and implement the ServiceNow modules that address your highest-priority obligations. For most financial entities, this means GRC/IRM for ICT risk management and reporting, SecOps for incident classification and response, BCM for resilience testing, and Vendor Risk Management for third-party ICT oversight. We build the dashboards and KRIs that give your board and senior management the real-time ICT resilience visibility that DORA's governance requirements demand.