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ITSM / AIOps·Financial Services
Reducing Alert Noise and Moving to Self-Healing Operations
Anonymized Client
How a large financial-services organization reduced daily alerts from 10,000+ to 150 actionable items and automated resolution of 40% of common infrastructure issues.
10,000+ → ~150 actionable items
Daily Alert Volume
~40% of common infrastructure issues
Auto-Resolved Issues
Hours → Minutes
Resolution Time (Automated)
The Challenge
What they were facing
A large financial-services organization was receiving more than 10,000 alerts per day, overwhelming the service desk and delaying response to business-critical issues.
Critical events were buried under low-priority and duplicate alerts. Teams were stuck in reactive firefighting rather than improving reliability. Even simple infrastructure fixes — disk cleanup, service restarts — required manual engineer intervention, consuming senior capacity on low-value work.
Our Solution
How we built it
XAAS Solutions deployed a multi-layer AIOps solution.
Related alerts were grouped and duplicates removed so teams only worked on actionable signals. Historical incident and alert data was applied to improve categorization and assignment accuracy. Alerts were linked to impacted business services for better prioritization and faster escalation.
Self-healing workflows were introduced for low-risk issues such as disk cleanup and service recovery — enabling the platform to resolve common problems automatically without human intervention.
Results
What changed
Daily alert volume reduced from more than 10,000 to approximately 150 actionable items.
Around 40% of common infrastructure issues are now handled automatically by self-healing workflows.
Resolution time for automated issues reduced from hours to minutes.
Senior engineers were freed from repetitive remediation to focus on reliability improvement.
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