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SecOps·Financial Services
Major Security Incident Governance
Anonymized Client
Unified command and closed-loop post-incident review — transforming chaotic major incident response into a repeatable, auditable governance process with enforced PIR completion.
Dedicated MSIM workspace activated
Command Center
Executable directly from incident record
Containment Actions
System-enforced before closure
PIR Completion
The Challenge
What they were facing
During high-severity events such as ransomware attacks, critical information was scattered across tools and teams. SOC, NOC, and communications teams lacked a unified workspace, resulting in duplicated effort, missed decisions, and delayed containment.
Post-incident reviews were frequently skipped — meaning lessons learned were never captured and the same failure patterns recurred. There was no reliable mechanism to enforce governance after a major incident.
Our Solution
How we built it
XAAS Solutions implemented a governance-first architecture.
The Major Security Incident Management (MSIM) application was activated to provide a dedicated workspace — separate from daily operations — designed for cross-functional coordination between SOC, NOC, and PR teams.
Integration Hub and Orchestration were integrated to allow the Major Incident Manager to execute containment measures such as firewall blocks directly from the command center.
Strict Business Rules were configured to enforce PIR compliance: a ticket cannot move to Resolved or Closed until the Post Incident Review is formally completed and documented.
Results
What changed
Coordination between SOC, NOC, and business stakeholders improved significantly.
A repeatable, auditable governance model for crisis response was established.
Continuous improvement was embedded through mandatory PIR completion — lessons learned are now formally captured after every major incident.
Containment actions became executable directly from the incident record, reducing response time.
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