SecOps·Financial Services

Confidential Data Exfiltration Response

Anonymized Client

Secure DLP integration with strict role-based access control — enabling confidential insider threat investigations without risking platform-level data exposure.

Automated from DLP events

Incident Creation

Locked to sn_si.admin role only

Admin Visibility

Restricted to whitelisted security groups

Response Task Scope

The Challenge

What they were facing

The security team needed to investigate internal data exfiltration events with absolute confidentiality. Generic platform administrators could view sensitive investigation details inside ServiceNow, creating an internal exposure risk. There was no mechanism to restrict response tasks to trusted security personnel only, meaning containment actions could accidentally be routed to general IT support queues.

Our Solution

How we built it

XAAS Solutions engineered a secure enclave within the ServiceNow platform. The Data Loss Prevention (DLP) application was integrated directly with ServiceNow SIR, creating an automated pipeline from detection to incident creation. A zero-trust access model was applied using RBAC and ACLs. Generic platform administrators were denied read access to sensitive evidence. Visibility was restricted to personnel with the sn_si.admin role only. Response Tasks were scoped to a whitelist of trusted security and ITIL personnel, ensuring lockdown actions are never routed to general IT support queues.

Results

What changed

DLP events now automatically create Security Incidents — eliminating manual detection-to-response lag. Investigation data is fully isolated from generic platform administrators. Response tasks are restricted to trusted security and ITIL groups only, maintaining investigation integrity. The ServiceNow platform layer itself now functions as part of the security boundary.

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